Pushing the boundaries of awesome customer service
Don't Miss a Single Message, Chat, or Email
Now that your website is generating leads, who's answering all of those messages, chats, and emails? As your business grows, you may not have time to run your business AND take sales queries AND handle customer service. Our 100% Malaysia-based team can handle any type of customer inquiries-customer service or sales!
How it works? We learn all about your business and your products/services. Our staff is trained to upsell, cross sell and most importantly ASK for the sale. Increase sales by 20% by having our staff answer your leads at night and on weekends!. No need to purchase software / systems or hire and train employees.
Social Media has changed the way businesses and customers communicate. In a fast-paced world where consumers offline and online brand experiences constantly intertwine, it is critical for brands to stay actively engaged, strategically weaving the brand promise into every interaction. That's where we come in.
Recognizing that social media is such a critical component of Brand Experience Management, We offer Social Media Support Services to help clients manage and respond to social media dialog and measure the impact of those conversations.
Social Media Intelligence and Analytics provides analysis and insight into how your company and competitors are being represented via social media channels.
Social Media Customer Care Services provides proactive solutions for developing and maintaining brand strength utilizing social media platforms that make the most sense to your company.
Whether your company is just getting started with social media or looking to expand and elevate your presence, you can be confident that your customers will experience the same brand consistent and memorable care online as they do via phone, email and chat with Startups Inc. as your partner. Easily capture data from across the social media landscape. Leverage an experienced team to analyze and identify trends. Leverage a partner to actively listen to conversations. Maintain consistent branding and messaging across your conversations. Participate in and understand global conversations. Merge social media data with other data sources. Integrate social media into your contact center strategy.
Our Social Media Support Services allows you to: Social Media Customer Care Startups Inc. Social Media Customer Care provides you with the tools you need to maintain your brand online. Starting with development of a social media strategy for integrating social media into your contact center, through deployment of a highly-skilled team to monitor and respond to your customers, Our clients entrust us to provide their customers with the same memorable customer service online as we do via phone, email and chat.
We don't just provide online chat software and leave you to figure it out on your own. Our Online Chat service does it ALL for you. Our professionals can even make sales during chats with your customers.
We install online chat software on your website. Our specialists learn all about your products and services. We respond to customer chats and close sales. You receive detailed, monthly reports on chat activity and results.
LiveChat Software Nothing beats chat when it comes to customer satisfaction. No other channel offers the same kind of convenience and effectiveness. It’s the go-to support solution customers pick when facing a problem on a website. Now you can save 5% on your first LiveChat payment! All you need to do is to enter the coupon code keep5 when subscribing! The offer is valid until 31st March, 2016.
*Chat software is powered LiveChat. Pricing shown on LiveChat web page is only for the chat software.
Adding forms to your website for price quotes, contact requests, and newsletter or coupon subscriptions is easy. But managing and responding to all of those inquiries could be a full time job in itself! And if you have an email address for sales or customer service inquiries on your website, the volume of emails is even higher. Let our experts manage it for you! Respond to any emails from your customers; sales, customer service, technical support, and more... . Improve customer satisfaction with quick and accurate answers. Answer price quote and contact request forms.
Why Startups Inc.?
It all starts with our clients and their customers. We fuse together, the right people with the right brand, to achieve the bottom-line results businesses demand.
Our passionate, brand-loyal customer service representatives, also known as Elite Brand Ambassadors — provide stellar, outsourced customer service 24 hours a day, 365 days a year.
We work remotely throughout North America, interconnected by our state-of-the-art service-delivery technology, enabling us to bring the best talent to our clients’ brands, eliminating any geographic hurdles.
We only recruit professionals who are passionate, not just about delivering exceptional service, but living and breathing the brands they serve.
By matching the talent with the brand, we cultivate and ignite consumers love for the brands we serve.
The benefits of the home-based service model are compelling.
It ensures operational stability from 24/7 time zone coverage and redundancy to disaster recovery.
We can scale quickly to meet any demand.
We have the capability to seamlessly scale up or down, as needs change due to seasonal call volume, marketing campaigns, or in the event of an outage or natural disaster. Our scalability and proven performance will help maximize operational efficiency and profitability for your brand, regardless of the event or season.
Keeping security front of mind, Startups Inc. continuously implements new and improved security measures, to ensure your data is safe.
We leverage a PCI, scalable, virtual platform utilizing state-of-the-art technology that lets our team deliver flexible, high-touch service effectively and productively from anywhere in asia anytime, anywhere.
You can breathe easy.
We’re constantly looking for ways to further reduce our environmental impact. Our Work at Home Business Model is inherently more environmentally friendly than traditional business models.
Our commitment to deliver your brand promise is something we are passionate about. We would be happy to show you what sets us apart and invite you to contact us, anytime, to discuss your outsourcing needs. As a matter of fact, we'd love to invite you for a visit. You can relax and enjoy a cup of coffee while we discuss your business needs.